{"id":1487,"date":"2021-08-31T10:04:48","date_gmt":"2021-08-31T07:04:48","guid":{"rendered":"https:\/\/tolous.gr\/?page_id=1487"},"modified":"2025-10-20T21:01:52","modified_gmt":"2025-10-20T18:01:52","slug":"cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and refund policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column css=&#8221;.vc_custom_1615190357642{margin-top: 100px !important;margin-bottom: 100px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<h4><strong>You have the right to cancel your order at any time before shipment, free of charge. In this case, please inform us in time by phone (+30 2243 48258) or e-mail (info@tolous.gr).<\/strong><\/h4>\n<h4><strong>We will replace or refund only in case of defective products or delivery of products other than those ordered and if you inform us within 7 days of receipt of the goods, in order to make arrangements for their free return.<\/strong><br \/><strong>All products must be accompanied by a copy of the original receipt and returned to our registered office:<\/strong><br \/>Vasilika, Kalymnos PC 85200<strong>, Dodecanese.<\/strong><br \/><strong>Please note that we can not proceed with product changes or refunds for any opened and used products or products that do not present quality problems. The company disclaims any liability for product defect or failure in cases due to normal wear, misuse or abuse, selection of unsuitable product or incorrect application.<\/strong><\/h4>\n<h4><strong>In case your order is not received by you for any reason will be deducted from the amount that will be refunded the amount of shipping costs of the order to you.<\/strong><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column css=&#8221;.vc_custom_1615190357642{margin-top: 100px !important;margin-bottom: 100px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;] You have the right<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1487","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cancellation and refund policy - Tolous | Cosmetics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation and refund policy - Tolous | Cosmetics\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column css=&#8221;.vc_custom_1615190357642{margin-top: 100px !important;margin-bottom: 100px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;] You have the right\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Tolous | Cosmetics\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tolousofficial\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-20T18:01:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tolous.gr\/wp-content\/uploads\/2021\/07\/tolous-social.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1020\" \/>\n\t<meta property=\"og:image:height\" content=\"680\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/\",\"url\":\"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/\",\"name\":\"Cancellation and refund policy - Tolous | Cosmetics\",\"isPartOf\":{\"@id\":\"https:\/\/tolous.gr\/#website\"},\"datePublished\":\"2021-08-31T07:04:48+00:00\",\"dateModified\":\"2025-10-20T18:01:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0391\u03c1\u03c7\u03b9\u03ba\u03ae\",\"item\":\"https:\/\/tolous.gr\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cancellation and refund policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/tolous.gr\/#website\",\"url\":\"https:\/\/tolous.gr\/\",\"name\":\"Tolous | Cosmetics\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/tolous.gr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/tolous.gr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/tolous.gr\/#organization\",\"name\":\"Tolous Cosmetics\",\"url\":\"https:\/\/tolous.gr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/tolous.gr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/tolous.gr\/wp-content\/uploads\/2021\/03\/tolous-logo.png\",\"contentUrl\":\"https:\/\/tolous.gr\/wp-content\/uploads\/2021\/03\/tolous-logo.png\",\"width\":400,\"height\":351,\"caption\":\"Tolous Cosmetics\"},\"image\":{\"@id\":\"https:\/\/tolous.gr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/tolousofficial\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cancellation and refund policy - Tolous | Cosmetics","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tolous.gr\/en\/cancellation-and-refund-policy\/","og_locale":"en_US","og_type":"article","og_title":"Cancellation and refund policy - Tolous | Cosmetics","og_description":"[vc_row][vc_column css=&#8221;.vc_custom_1615190357642{margin-top: 100px !important;margin-bottom: 100px !important;}&#8221; 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